Truist Financial

Dear Sir/Madam,

I am writing to inform you that I have been scammed. The circumstances that led to this scam are as follows:

1. I was invited to the conference on Supply Chain Management and Sustainability, CSCMS, 2024, which will be held in Tallahassee, Florida, USA, from Wednesday, June 5th, 2024 to Saturday, June 8th, 2024.

2. The name of the person who invited me is Diane Flores, and she claims to be a member of the organizing committee. The conference is said to be funded by the Association of Private Business Owners.

3. I accepted the invitation and downloaded the registration form from the Association of Private Business Owners website. I filled out the form and attached my passport-sized picture as required, along with the VISA-sized picture.

4. I scanned the documents and forwarded them to secretary@***.org or info.assopbo@***.com. The documents needed to confirm your participation are as follows: a completed Delegate Registration Form, a scanned copy of the Data Page of an international passport, hotel booking confirmation or proof of accommodation in the US, and a colored passport photo.

5. My registration was confirmed and forwarded to my email.

6. The registration number is CSCMS2024/SN272, confirmed on 29th March 2024.

7. On 1st May, I received the VISA authorization letter from Attorney Ashley Moody.

9. On Friday, May 3rd, 2024, I was asked to fill out the Travel Insurance form, which I submitted.

10. On Wednesday, May 8th, 2024, I paid the Traveler Insurance fee.

11. On Wednesday, May 15th, 2024, the payment was confirmed by Tallahassee Mutual Insurance Company (Mrs. Heather Dumas, the Financial Manager).

12. On May 16th, I was asked to send the following details to the American Airline Authority: the scanned copy of my international passport, residential address and P.O. Box, personal e-mail address/telephone number, the name of the international airport close to me, the intended dates of travel (arrival and departure), and the Travelers Insurance Bond Certificate from Tallahassee Mutual Insurance Company.

13. On 21st May 2024, the United States Tax Court advised me to pay the total amount for both the refundable deposit and U.S Tax Court Legalization Authentication Documents, which was (1,341.00 DOLLARS). The due date was Saturday, May 25th, 2024.

I have attached all the necessary documents for your consideration.

Warm Regards,

Kenneth Matizakurima

Unfortunately, there is no option for zero stars here. Therefore, with reluctance, I give them one.

They certainly don't deserve one star. This review is not about any one person; it is about the system, about this corporation as a whole. This is about my experience and the failures of this institution.

I opened an account. They flagged it for fraud.

They held my hard-earned monies without any timely notification. They did not call me. They sent a letter via regular mail. Imagine my surprise when I go to my account and see that it was blocked prior to me receiving the written notification.

I call and wait a lengthy amount of time to get anyone to help me. I am finally notified that it is on hold for fraud. No reasons are given. I am only told to wait the required amount of time for them to investigate and call after 7 days.

At no point, even after the 7 days, did anyone call me to give me any reasons.

They gave me no updates or communication. I had to call. I had to escalate the situation, no real help was offered. Any help or progress I made was because I called every day, because I did my due diligence to advocate for myself.

To cut to the end...they find there was no fraud, because I provided documentation proving so.

Did they apologize for the mistake? No. They say they will return my funds to me via mailing me a check. Take into account that it has now been 2 weeks.

I fight to get them to release the funds for withdrawal at the branch. I show up at the branch and there is no money. They mailed the check anyway, rgardless of all the work I put in to get them to authorize it and they sent it via regular mail.

There is no authority figure here that can step in on your behalf to be your advocate. You have long waits on the phone when waiting for a supervisor at the call center.

No one talks to each other, they simply read notes. Good luck getting them to write any appropriate notes. What does it matter even if there are notes? They obviously don't read them.

They have no direct lines. You won't talk to the same person twice. They talk to each other via chats and have to wait lengthy amount of time to get a response.

It's all fine and good when you go in daily to make easy transactions. The true test of a bank comes when a customer encounters an issue.

Can they resolve it easily? Do they step in to help? Do they go above and beyond? Do they communicate with the client?

On all points, they have shown an inability to satisfy. This system is a useless infrastructure that should not be in business. I do not recommend...will not recommend this bank.

I suggest you go elsewhere. If you decide to stay, good luck!

I was rudely shut down at my branch in Homosassa less than a month ago and my social security check went to my checking account at truist. The SSA didnt get my information into their system and my check has been sitting in your bank system since Wednesday and I NEED MY MONEY and Shannon Branch and Lindsay in your fraud department has denied my disputes and shouldnt have any disputes because THEY KEEP PAYING THE FRAUDULENT ENTITIES THAT I HAVE ALREADY REPORTED AS FRAUD!

My cc ha nothing BUT fraud charges on it and TRUIST ALREADY OWES ME MONEY ON THAT CARD AND LINDSAY IN FRAUD DEPARTMENT ALTERED MY TRUIST CREDIT CARD AND ADDED $60 to it stating that there was another charge after the printing of my statement.. and thats impossible because I froze my card prior to the printing of the statement! And I HAVE PROOF I AM TIRED MY $27,000 having been drained of my account slowly over a year and didnt know because this branch put our account as ONLINE BANKING WITHOUT OUR KNOWLEDGE AND BY THE TIME I FINALLY GOT STATEMENTS IN THE MAIL ALL BUT $1000 was gone and Shannon Branch did NOTHING TO HELP ME NOW YOUR ENTIRE TEAM IS BULLYING ME AND I HAVE NO CHECK AND CANNOT EVEN GET MY REFUNDS BACK BECAUSE THEY HAVE THEM LOCKED IN MY OLD CLOSED ACCOUNT AND LINDSAY IS TRYING TO STEAL MY MONEY THAT HAS ALREADY BEEN POSTED BACK TO ME I NEED MY SOCIAL SECURITY CHECK NOW AND I WANT MY REFUNDS AVAILABLE TO ME IMMEDIATELY!

I have been filing disputes about the very same intities for months and TRUIST KEEPS ON PAYING THEM OUT AND I PAID SHANNON BRANCH NOT TO PAY THEM AND I HAVE PROOF ABOUT EVERYTHING I JUST REPORTED TO YOU My next step is to call the authorities as I talked to Shannon Branch and Lindsay and yiur customer service representatives and the only one who truly tried to help me was your amazing customer service representative please help me I NEED MY SOCIAL SECURITY CHECK! ICLUDING WEDNESDAY ITS BEEN 6 DAYS AND I AM BROKE AND CANNOT EVEN AFFORD TO EAT!

I ask for a letter from attorney to be notarized in Pickens. SC.

The lady asked if I had an account and I had to have an account. I was shocked because I never heard this. The older lady behind me had a letter with money and she just laughed at what the teller told me. I use to be a customer in Easley, South Carolina.

I am so glad I am not a member. I had to drive further to my bank Wells Fargo. Th guy didn't ask if I had an account. He didn't charge a fee.

I knew this was a racial encounter because I am a black female and the teller was white.

This is totally ridiculous but this has happened in other places in Pickens, South Carolina. A great way to lose current and future customers.

Took over my mothers accounts that she had for decades with Truist and Truist Investment Services. First thing I noticed was my non-Truist savings account was earning 3x the monthly interest hers was even though she had more than 10x higher balance.

They held the money hostage unless coughed up wire transfer fees (or could withdraw tiny amounts each week). Contacted Truist Investment Services 11/8 and told them to take the Required Minimum Distribution from her IRA and put it into her Truist checking account. Never got a 1099-R, so called yesterday. Turns out that yes, they sold funds on 11/15 to cover the distribution, but they also charged a $10 fee on the sale, so they did not have enough cash on hand to make the distribution.

Instead of informing me of their error, they sold funds on 11/20 to cover their fee and never made the distribution. Their response? The agent who walked me through this told me I will need to ask the IRS to forgive the penalty but there was nothing they would do. I asked to speak to a manager, but did not hear back.

When I was in the branch trying to close the accounts, noticed all these nicely done posters about Truist being a place for people to not only bank, but to get educated about savings.

Just bait to draw in the less financially sophisticated to consume what little they have in fees and underpaying interest. Blazing incompetence meets payday loan ethics - what a combo!

There are fraudulent people working at this bank. I have fraudulent activity on my account.

This inept bank locked my card after I received a deposit. I have no money left. Despite calling the customer service number repeatedly, I continue to get unhelpful individuals on the phone. They have said they cannot unlock my card or distribute any money to me due to the fraudulent activity.

It's the holiday weekend; there's no 24-hour number, or my phone has been hacked, and I can't make contact with a qualified person.

When my money is returned to the account, I will withdraw all of it and press charges against the bank if possible. They have no right to lock the account when a legitimate deposit was made.