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Resolved: Ineptness, bank fraud, bank security

Update by user Jan 14, 2023

Company fixed the issue and I have been provided with full refund. Truist Bank decided to credit the money back to my acct over one month after the fraud/theft occurred.

It was plain to see from the teller camera that the person that withdrew 9700 dollars from my acct was not me. Plus I was right down to my local branch in SC that day to report the incident. It occurred in Miami FL. 700 miles away.

I couldn’t be in two places at once.

I have since with drawn all my money and went to a different bank. I would recommend to anyone to stay clear of Truist bank.

Original review posted by user Dec 15, 2022
on 11-23-2022 two withdrawals were made from my acct somewhere in Miami, FL totaling $9700.00.They will not tell what branch so I can file a police report. I live in SC over 700 miles away. this was the day before Thanksgiving and I was home with my wife prepping side...
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#4219177 Review #4219177 is a subjective opinion of poster.
Location
Fort Mill, South Carolina

Bad customer service-Can never reach a person

1.0
Got an email that my account was logged into and it was not me. I have been trying for hours to reach someone on 3 different truist numbers. The wait time it says is over 1 hour. If someone has hacked into my acct my funds will be gone before Truist even answers. Customer service is not helpful and even the after hours number is a 1 hour wait. Make this make sense! Do better truist or you will lose another loyal customer!

User's recommendation: Use a different bank…PERIOD!!!!!!

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#4346538 Review #4346538 is a subjective opinion of poster.
Location
Greeneville, Tennessee
New Reviewer

Overdraft on my account

Check was cashed on 2/2/23 check was dated to be cashed on 2/3/23 when check was duecheck is dated for 2/3/23 and I have been charged an overdraft fee.
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#4342088 Review #4342088 is a subjective opinion of poster.
Location
Southport, North Carolina

ABSOLUTELY AWFUL

1.0
This bank is a straight up scam to steal money. They are impossible to get in touch with. They have no email address. They have my money and wont close the account. Stay away.

User's recommendation: Awful.

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#4339901 Review #4339901 is a subjective opinion of poster.
Location
Jersey City, New Jersey
New Reviewer

Need to know my payment due

She couldnt give me my account payment. Im disappointed and unhappy now I have to go the bank. Im 81 and this is not easy to do
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#4338393 Review #4338393 is a subjective opinion of poster.
Location
Dacula, Georgia
New Reviewer

In this case extremely heavy handed. My name is Robert Curry , I'm Leon Lambirth Representative Acct Number 118000****824

Truist Financial - In this case extremely heavy handed. My name is Robert Curry , I'm Leon Lambirth Representative Acct Number 118000****824
Hello, he receives $2800.00 a month from SOC SECURITY and today he deposited $1000.00 I deposited $113.00 check from Western Union on or near the 4th of January that was issued in July of 2022.. I assumed was to old to cash. Now today TRUIST UPPER MANAGEMENT POLICY IS TO Lock the account. And place it under review.. The $113.00 check deposit caused the account to go over.. Most likely the should have seen the date and called it in to MANAGEMENT 502 475 **** my cell.. We deserve a 2 $100.00 gift cards or Debit cards..
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#4290829 Review #4290829 is a subjective opinion of poster.
Location
Indianapolis, Indiana
New Reviewer

Debit card

Called to create a stop payment on my checking rep told me that I cannot create a stop payment until it comes in to account
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#4266233 Review #4266233 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Post Office lost my check so they want to charge me 35.00 to stop a check that the post office lost. Super pissed

2.2