Truist Financial

On February 2nd, a mobile deposit was made of a cashier's check on the account in the amount of $1,926.07. Truist Bank is holding the deposit until the 11th.

In the meantime, I am being charged overdraft fees and am not able to pay bills, so I am also being charged late fees on the bills. I am also not able to pay for my medicine.

Truist has been nothing but problems for me as a senior on disability. The mobile deposit was made because I can't drive.

Received a bill for a credit card we didnt recognize. One suspicious charge.
Contacted the bank.

Reported the issue.
Then received a follow-up bill with interest for unpaid charge using A DIFFERENT CARD NUMBER! Now that alone should send up warning flags.
Called the banks fraud line. Gave them all the personal information they needed, including SS# and DOB.
Ok, the dummy on the other end says, what is the 5th to last dumber of the card? Recall that everything is done using last 4 of SS# and last 4 of credit cards.

Look at you CC bill: it will always only have last 4.

She wants last 5!
Of course because we believe this is a fake card not one we ever had and now Truist has even changed the number on the second bill we dont have any way of knowing the 5th number. I explain that hard reality, to which she says, Sorry, cant help you.
Before she could disconnect I said (to the recorded line), this is the banks formal notice under the Uniform Commercial Code that the card is not ours AND the charge is fraudulent.
If the card may be fake and the charge potentially fraudulent, it is inexplicable why Truists fraud protection department is unwilling to address the obvious problem, preferring to demand information which if we are correct we wouldnt have!

After more than 10 years as a loyal business customer, I am beyond disappointed with Truist Bank and I am done.

Truist has aggressively acquired other banks over the years, but it is painfully clear that the infrastructure and systems were never properly put in place to support that growth. The result?

Complete chaos for customers like me.

My issue started when I began receiving notices that my payments were late payments I had been making on time for over a decade. When I called to get answers, the customer service representatives could not even locate my account number. Let that sink in: my bank of 10+ years could not find my account.

What followed was an exhausting, unresolved nightmare. I made 11 phone calls and sent 5 emails.

Eleven calls. Five emails. And the problem remains unresolved to this day.

Not one representative took ownership of the issue, followed through, or provided a meaningful resolution. Each call felt like starting from scratch.

We've had to use the credit card a lot because we have been dealing with some major financial issues. I am hanging on by a thread.

I pay my bills every month early and never miss a payment. I have good credit and am trustworthy. But my payment went from $41 to $110.55 in a few days. They could not explain why this happened.

When we called, we spoke to a gal named Amber who said we could stop the credit card and pay a small payment of $32.00 for a low interest rate over 5 years until the card is paid in full. We would talk it over and get back to her. When I called today, I spoke with a different woman who said no, that payment would be $73 a month.

We are senior citizens; I barely make enough money with SS to live on, and now they are doing this to me. My only option is to cancel my auto insurance or else I will be left with zero money to live on for over 30 days.

Dear Sir/Madam,

I am writing to inform you that I have been scammed. The circumstances that led to this scam are as follows:

1. I was invited to the conference on Supply Chain Management and Sustainability, CSCMS, 2024, which will be held in Tallahassee, Florida, USA, from Wednesday, June 5th, 2024 to Saturday, June 8th, 2024.

2. The name of the person who invited me is Diane Flores, and she claims to be a member of the organizing committee. The conference is said to be funded by the Association of Private Business Owners.

3. I accepted the invitation and downloaded the registration form from the Association of Private Business Owners website. I filled out the form and attached my passport-sized picture as required, along with the VISA-sized picture.

4. I scanned the documents and forwarded them to secretary@***.org or info.assopbo@***.com. The documents needed to confirm your participation are as follows: a completed Delegate Registration Form, a scanned copy of the Data Page of an international passport, hotel booking confirmation or proof of accommodation in the US, and a colored passport photo.

5. My registration was confirmed and forwarded to my email.

6. The registration number is CSCMS2024/SN272, confirmed on 29th March 2024.

7. On 1st May, I received the VISA authorization letter from Attorney Ashley Moody.

9. On Friday, May 3rd, 2024, I was asked to fill out the Travel Insurance form, which I submitted.

10. On Wednesday, May 8th, 2024, I paid the Traveler Insurance fee.

11. On Wednesday, May 15th, 2024, the payment was confirmed by Tallahassee Mutual Insurance Company (Mrs. Heather Dumas, the Financial Manager).

12. On May 16th, I was asked to send the following details to the American Airline Authority: the scanned copy of my international passport, residential address and P.O. Box, personal e-mail address/telephone number, the name of the international airport close to me, the intended dates of travel (arrival and departure), and the Travelers Insurance Bond Certificate from Tallahassee Mutual Insurance Company.

13. On 21st May 2024, the United States Tax Court advised me to pay the total amount for both the refundable deposit and U.S Tax Court Legalization Authentication Documents, which was (1,341.00 DOLLARS). The due date was Saturday, May 25th, 2024.

I have attached all the necessary documents for your consideration.

Warm Regards,

Kenneth Matizakurima