Skip to content

Contact Truist Financial Customer Service

How to Reach a Person at Truist Financial

Verified Contact Information

Toll-Free Number:

  • 1-800-226-5228
Call Now
Send Message

Customer Service:

  • 1-800-476-4228
    Call credit card claims
  • 1-800-786-8787
  • 1-844-487-8478

Jobs/ Career:

  • 1-877-891-2510

Legal:

  • 1-888-294-2265
    California Consumer Request template

Investors/ Franchising:

investors@truist.com

Jobs/ Career:

careers@truist.com

Media:

media@truist.com
internetfraud@bbandt.com

Truist Financial Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Truist Financial Phone Number
1 (800) 226-5228
Average Hold Time
00:03:12
Average Calls duration
7 minutes
Most Popular Truist Financial Email Address
internetfraud@bbandt.com
Truist Financial Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
View full overview

How To Contact Truist Financial?

Most Popular Number:

(800) 226-5228
Total calls: 662 Issues resolved: 20 Last call: Jun 6, 2026

Truist Financial customer service is available Monday to Friday from 8:00 am to 8:00 pm Eastern Time and Saturday from 8:00 am to 5:00 pm Eastern Time. To contact Truist Financial customer service, you can call their toll-free number at 1-800-226-5228.

If you would like to mail Truist Financial customer service, you can send a letter to their corporate headquarters at the following address:
Truist Financial Corporation
901 East Byrd Street
Richmond, VA 23219

The Truist Financial Corporation's customer service number is 1-800-226-5228. Their customer service agents are available Monday to Friday from 8:00 am to 8:00 pm Eastern Time and Saturday from 8:00 am to 5:00 pm Eastern Time.

Truist Financial is located in the US. The headquarters address is Charlotte, 214 N Tryon St.

Truist Financial operation hours are Monday through Thursday from 9 am to 5 pm; from 9 am to 6 pm on Friday; and from 9 am to 12 pm on Saturday.

To dispute a charge, you need to contact the customer support team at 1-800-786-8787.

To close your Truist Financial account, call 844-487-8478 or schedule an appointment in the local Truist branch.

PissedConsumer Club

Contact Information

Truist Financial Website:

Truist Financial Help Center:

Corporate Office Address:

Truist Financial
Charlotte, North Carolina
United States

Summary of Truist Financial Customer Service Calls

929 TOTAL
CALLS
07:05 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Truist Financial?

Account Question:

  • “Asking how I can get money out of my account without a bed it card”
  • “Set up new account difficulty”
  • “Account balance”

Payments and Charges Question:

  • “Fraud”
  • “Stolen credit cards”
  • “Cannot make use new debit card at walmart is there block on them”

Request for Information Question:

  • “Checking account”
  • “Speak to a representative I don’t have my account number to make a payment. I’ve been trying for a week now.”
  • “I need help with my password”

Cards Question:

  • “Lost my card”
  • “Stolen card”
  • “Want to know why my card is blocked”

Product/ Service Question:

  • “I received a text from Allstate Insurance sent me $3146.40 for a claim. Has it been deposited?”
  • “Can’t Zelle and phone texts not working for code”
  • “Disappointed”

Staff Question:

  • “Inappropriate service”
  • “Error by branch manager”
  • “Frude”

Activation/ Cancellation Question:

  • “Cancel payment on hotel charge”
  • “Cancellation of debt”
  • “To cancel card”

Employment Question:

  • “Pay off on 2019 Lincoln Continental”
  • “Need a payoff”
  • “Want to pay off my loan”

Refund Question:

  • “Refund on Gap insurance”
  • “Refund to go to my account front temu”
  • “To see if a refund was posted to my account yesterday”

Shipping and Delivery Question:

  • “I have not received my new debit card & I have my bills to pay tomorrow”
  • “Have not received retirement check for July and it is due for October now.”
  • “Cashier check never delivered by courier”

Return/ Replace Question:

  • “Change password”
  • “Change number”
  • “Replacement”

Website/ Application Question:

  • “Need to reset my mobile on my mobile app a s a p”
  • “Website down?”

Other Question:

  • “Old checks”
  • “I think I have been scammed”
  • “Raise limit”

Compare Truist Financial Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Truist Financial? What happened? What can we help you with?
Submit review Don't show this popup