Contact Truist Financial Customer Service
How to Reach a Person at Truist Financial
Verified Contact Information
Toll-Free Number:
-
1-800-226-5228
Customer Service:
-
1-800-476-4228Call credit card claims
-
1-800-786-8787
-
1-844-487-8478
Investors/ Franchising:
investors@truist.com
Jobs/ Career:
careers@truist.com
Media:
media@truist.com
Truist Financial Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Truist Financial Phone Number
1 (800) 226-5228
Average Hold Time
00:03:12
Average Calls duration
7 minutes
Most Popular Truist Financial Email Address
internetfraud@bbandt.com
Truist Financial Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
Truist Financial Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Truist Financial Phone Number | 1 (800) 226-5228 |
| Average Hold Time | 00:03:12 |
| Average Calls duration | 7 minutes |
| Most Popular Truist Financial Email Address | internetfraud@bbandt.com |
| Truist Financial Live Agent Availability | 20% of callers successfully reach a real person |
| Issue Resolution Rate | Low (10% reported full resolution) |
| Truist Financial Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 94% phone, 6% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Truist Financial | First and last name, social security number or address or zip code |
Contact Information
Truist Financial Website:
Truist Financial Help Center:
Corporate Office Address:
Truist Financial
Charlotte,
North Carolina
United States
Summary of Truist Financial Customer Service Calls
929
TOTAL
CALLS
CALLS
07:05
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Truist Financial?
Account Question:
- “Asking how I can get money out of my account without a bed it card”
- “Set up new account difficulty”
- “Account balance”
Payments and Charges Question:
- “Fraud”
- “Stolen credit cards”
- “Cannot make use new debit card at walmart is there block on them”
Request for Information Question:
- “Checking account”
- “Speak to a representative I don’t have my account number to make a payment. I’ve been trying for a week now.”
- “I need help with my password”
Cards Question:
- “Lost my card”
- “Stolen card”
- “Want to know why my card is blocked”
Product/ Service Question:
- “I received a text from Allstate Insurance sent me $3146.40 for a claim. Has it been deposited?”
- “Can’t Zelle and phone texts not working for code”
- “Disappointed”
Staff Question:
- “Inappropriate service”
- “Error by branch manager”
- “Frude”
Activation/ Cancellation Question:
- “Cancel payment on hotel charge”
- “Cancellation of debt”
- “To cancel card”
Employment Question:
- “Pay off on 2019 Lincoln Continental”
- “Need a payoff”
- “Want to pay off my loan”
Refund Question:
- “Refund on Gap insurance”
- “Refund to go to my account front temu”
- “To see if a refund was posted to my account yesterday”
Shipping and Delivery Question:
- “I have not received my new debit card & I have my bills to pay tomorrow”
- “Have not received retirement check for July and it is due for October now.”
- “Cashier check never delivered by courier”
Return/ Replace Question:
- “Change password”
- “Change number”
- “Replacement”
Website/ Application Question:
- “Need to reset my mobile on my mobile app a s a p”
- “Website down?”
Other Question:
- “Old checks”
- “I think I have been scammed”
- “Raise limit”
Compare Truist Financial Customer Service To
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Truist Financial